Refund policy

Returns 

Our policy is for defective items only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not refund candle purchases when the candle care instructions were not followed. We only offer refunds after we inspect the item and determine whether or not it was defective. We do not offer refunds because you didn't like a fragrance. 

To complete your return, we require a receipt or proof of purchase if we don't already have it.

If your item is shown to be delivered by the post office or other carrier, we do not offer a refund for non-delivery or theft.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It may take up to five business days for your refund to show up. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund, please contact us at info@thecandlebakkeri.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.  All sales are final on Sale Items.

Exchanges (if applicable) 
We only replace items if they are defective or damaged due to an error on our part. If you need to exchange a product for the same item, send us an email at info@thecandlebakkeri.com and we will provide additional instructions for the return of your item.